Effective Date: January 1, 2025

Last Updated: July 23, 2026

Global Publications is committed to maintaining a fair and transparent cancellation and refund process. This policy applies to publication fees, DOI services, printed materials, shipping charges, and other services purchased through our website or associated journal platforms.

1. Withdrawal Before Acceptance

An author may withdraw a manuscript before acceptance without paying a withdrawal charge.

If no payment has been made, the manuscript will be closed after the withdrawal request is verified.

2. Cancellation After Acceptance or Payment

Publication fees are normally paid after a manuscript has been reviewed and accepted.

After acceptance, payment, or commencement of publication processing, the amount paid is generally non-refundable because editorial administration, formatting, proofreading, DOI processing, publication preparation, or other services may already have started.

A cancellation request received immediately after payment but before processing begins may be reviewed individually. Approval is not guaranteed.

3. Eligible Refunds

A full or partial refund may be considered in the following circumstances:

• Duplicate or excess payment
• Amount debited more than once for the same transaction
• Verified technical or system error
• Incorrect amount charged by our payment system
• Payment received for a service that Global Publications is unable to provide
• Other exceptional circumstances approved after review

Supporting payment or transaction evidence may be required.

4. Non-Refundable Circumstances

A refund will not ordinarily be provided when:

• Publication processing has already started
• The article has been formatted, published, or assigned a DOI
• The author changes their mind after acceptance or payment
• The author fails to submit required documents, corrections, or information
• Delay is caused by the author or by incomplete or inaccurate information
• The manuscript violates publication ethics, copyright, originality, or journal policies
• The author is dissatisfied with an independent indexing organisation’s decision
• A particular indexing date, citation count, search ranking, or academic outcome is not achieved
• A service has already been completed or delivered

Payment does not guarantee indexing, citations, academic recognition, employment, promotion, or any other professional outcome.

5. Printed Materials and Shipping

For damaged, defective, or incorrect printed materials, the recipient must contact us promptly and provide photographs of the package and its contents.

After verification, Global Publications may arrange a replacement or another appropriate resolution.

A refund may be considered if a verified eligible physical order cannot be replaced or delivered.

Shipping or re-dispatch charges resulting from an incorrect address, unavailable recipient, refusal of delivery, or another recipient-related reason are non-refundable.

6. Failed or Pending Payments

A failed, cancelled, pending, reversed, or timed-out payment is not considered successful unless receipt of the amount is confirmed.

If an amount is debited but payment is not confirmed, the payer should first check the bank or payment-provider statement. Such amounts are often reversed automatically by the bank or payment provider.

If the amount is successfully received by Global Publications but the order is not updated, the customer should contact us with the transaction details.

7. How to Request a Refund

Refund requests must be sent to globalpub.in@gmail.com within 7 days of the relevant payment or issue.

The request should include:

• Author’s name
• Paper ID or Submission ID
• Journal name
• Payment date and amount
• Transaction or payment reference
• Payment proof
• Reason for requesting the refund

Incomplete requests may take longer to verify.

8. Refund Processing

Approved refunds will be processed through the original payment method wherever possible.

Refunds are normally initiated within 5–7 business days after approval. The time required for the amount to appear in the customer’s account may depend on the bank, card issuer, or payment provider.

Global Publications is not responsible for delays caused by banks or payment providers after the refund has been successfully initiated.

9. Contact Information

For cancellation, payment, or refund-related enquiries, please contact:

Global Publications
Address: 3/186, Vishnupuri, Kanpur Nagar, Uttar Pradesh, India – 208002
Mobile: 9933764444
Email: globalpub.in@gmail.com
Website: https://www.globalpub.in